Shipping Policy
Effective Date: July 1, 2026
At Grant's Gourmet Inc., we are committed to delivering your order quickly, safely, and efficiently. Please review the following shipping information before placing your order.
Shipping Areas
We currently ship retail products across Canada.
At this time, fresh prepared food is available for pickup only at designated locations and is not eligible for shipping.
Shipping availability may change as our business expands.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or statutory holidays will begin processing on the next business day.
During periods of high demand, processing times may be slightly longer.
Shipping Methods
Grant's Gourmet primarily ships using Canada Post.
In certain situations, we may use other trusted carriers to provide the best delivery service available.
Shipping options and estimated delivery times are displayed during checkout.
Shipping Rates
Shipping charges are calculated at checkout based on factors including:
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Destination
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Package weight
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Package size
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Shipping service selected
From time to time, Grant's Gourmet may offer free shipping promotions on qualifying orders.
Delivery Times
Estimated delivery times vary depending on your location.
Typical delivery estimates are:
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Ontario: 1–3 business days
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Eastern Canada: 2–5 business days
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Western Canada: 4–8 business days
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Northern or Remote Areas: Delivery times may be longer
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
When available, tracking information will be provided once your order has shipped.
Customers are responsible for monitoring shipment progress using the tracking information provided.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Grant's Gourmet is not responsible for delays or additional shipping charges resulting from incorrect addresses or incomplete information provided during checkout.
Lost or Damaged Shipments
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.
Where applicable, please include:
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Your order number
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Photos of the package and products (if damaged)
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A description of the issue
We will work with the shipping carrier to investigate and determine an appropriate resolution.
Food Product Quality
Our sauces, seasonings, and shelf-stable products are carefully packaged to protect product quality during transit.
Customers should inspect all products upon delivery.
If you receive a damaged or defective product, please contact us promptly.
Fresh Prepared Food
Fresh prepared food is made to order and is available for pickup only at participating Grant's Gourmet pickup locations.
Customers are responsible for collecting their orders during the designated pickup window.
Orders not collected within the scheduled pickup time may not be eligible for replacement or refund due to food safety regulations.
International Shipping
At this time, Grant's Gourmet ships only within Canada.
We look forward to expanding our shipping services in the future.
Changes to This Policy
Grant's Gourmet reserves the right to update this Shipping Policy at any time without prior notice.
The most current version will always be available on our website.
Contact Us
If you have any questions about shipping, please contact us:
Grant's Gourmet Inc.
PO Mail Box 51037
Milton RPO Milton Central
Milton, ON L9T 2P2
Canada
Email: grantsgourmet@gmail.com
Phone: (416) 464-1007