Effective Date: July 1, 2026
Grant's Gourmet Inc. ("Grant's Gourmet," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, subscribe to our mailing list, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Pickup location selections
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Payment information (processed securely by our payment provider)
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Catering or wholesale inquiry information
Order Information
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Products purchased
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Order history
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Pickup dates and locations
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Delivery information
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Customer notes or special instructions
Technical Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on our website
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Cookies and similar technologies
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Arrange pickup or shipping
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Respond to inquiries
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Provide customer support
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Send order confirmations and updates
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Improve our website and services
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
If you subscribe to our mailing list, we may send promotional emails about new products, events, recipes, or special offers. You can unsubscribe at any time.
3. Payment Security
Grant's Gourmet does not store your complete credit card information.
Payments are processed securely through trusted third-party payment providers, including Square and other secure payment processors.
Please review the privacy policies of these providers for information about how they manage payment data.
4. Cookies
Our website uses cookies and similar technologies to:
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Improve website performance
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Remember user preferences
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Analyze website traffic
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Enhance the shopping experience
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Support marketing and advertising efforts
You can disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted service providers who help us operate our business, including:
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Payment processors
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Shipping carriers
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Website hosting providers
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Email marketing platforms
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Analytics providers
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Government authorities when required by law
These providers are required to protect your information and use it only for the services they provide to us.
6. Data Retention
We retain personal information only for as long as necessary to:
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Complete transactions
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Provide customer service
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Meet legal, accounting, and tax requirements
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Resolve disputes
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Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
7. Your Privacy Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Update your contact details
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Withdraw consent for marketing communications
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Request deletion of your personal information where permitted by law
To exercise these rights, please contact us using the information below.
8. Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While no internet transmission can be guaranteed to be completely secure, we continually work to protect your information using industry-standard security practices.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services, including:
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Square
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Canada Post
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Google Maps
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Google Analytics
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Social media platforms
These services have their own privacy policies, and Grant's Gourmet is not responsible for their privacy practices.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of any updates.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Grant's Gourmet Inc.
PO Mail Box 51037
Milton RPO Milton Central
Milton, ON L9T 2P2
Canada
📞 (416) 464-1007
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Your Trust Matters
At Grant's Gourmet, we value the trust our customers place in us. We are committed to protecting your personal information with the same care and attention that we put into every product we make. Your information will only be used to provide exceptional service and improve your experience with our brand.