GRANT'S GOURMET INC.

PRIVACY POLICY

Effective Date: October 8, 2026
Last Updated: October 8, 2026

Website: www.grantsgourmet.com
Business Location: Milton, Ontario, Canada

Our Commitment to Your Privacy

At Grant's Gourmet Inc. ("Grant's Gourmet," "we," "us," or "our"), protecting your personal information is an important part of earning and maintaining your trust.

Established in 2019, Grant's Gourmet is a Canadian, family-owned food business committed to handling customer information responsibly, transparently, and in accordance with applicable privacy legislation.

This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, how we safeguard it, and the choices and rights available to you.

Our approach is guided by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and other applicable privacy laws.

We collect personal information only for identified, appropriate business purposes and take reasonable steps to protect it.

1. Scope of This Privacy Policy

This policy applies when you interact with Grant's Gourmet through:

Our website, www.grantsgourmet.com.
Our online stores and ordering systems, including Wix and Square.
Our official social media accounts, including TikTok, Instagram, and Facebook.
Contact forms, lead-generation forms, emails, and direct messages.
Catering, wholesale, and foodservice inquiries.
Retail, farmers' market, and in-person transactions.
Customer loyalty, promotional, and event activities, where offered.
Other products and services provided by Grant's Gourmet.

This policy governs personal information handled by Grant's Gourmet. Independent third-party platforms may also collect and process information under their own privacy policies.

2. Personal Information We Collect

The information collected depends on how you interact with our business.

A. Contact and Identification Information

We may collect your:

First and last name.
Email address.
Telephone number.
Mailing, billing, or delivery address.
City, province, and postal code.
Business name and professional contact details, where applicable.

B. Orders and Transactions

When purchasing products or placing orders, we may collect:

Products purchased and quantities.
Transaction amounts and order history.
Pickup or delivery instructions.
Shipping and billing information.
Order confirmations and receipts.
Customer service correspondence.
Information required to process refunds or resolve order problems.

C. Catering, Wholesale, and Business Inquiries

When requesting information or a quotation, we may collect:

Type of service or products requested.
Event dates, locations, and estimated guest counts.
Requested products and approximate quantities.
Delivery or pickup requirements.
Business or organization details.
Other information you voluntarily provide to help us respond.

D. Dietary and Allergy Information

If you voluntarily provide dietary restrictions, food allergies, or related instructions, we may use that information to assess and respond to your food-service requirements.

Because some dietary or allergy information may be sensitive, we limit its use and disclosure to appropriate purposes associated with your inquiry or order.

Please do not include unrelated medical information when contacting us.

E. Website and Technical Information

When you visit our websites or use our digital services, information that may be collected automatically includes:

Internet Protocol (IP) address.
Browser and device information.
Operating system.
Pages visited and navigation activity.
Approximate location inferred from technical information.
Referral sources.
Cookies, identifiers, and similar technologies.
Website performance and security information.

F. Social Media and Promotional Interactions

When you contact us through social media, participate in promotions, or submit a lead form, we may receive:

Contact information you choose to provide.
Your social media username or public profile information relevant to the interaction.
Messages, comments, and inquiry details.
Campaign or referral information supplied by the platform.
Contest or promotional participation information, where applicable.

We do not request passwords, full payment-card numbers, or other unnecessary sensitive information through social media messages.

3. How We Collect Information

We collect information directly from you when you make a purchase, complete a form, subscribe to communications, contact us, or interact with our products and services.

We may also receive information from platforms and service providers that support transactions, online ordering, website operations, customer communications, analytics, and advertising.

Where permitted, we may receive information from a person acting on your behalf, such as an event organizer or purchasing representative.

4. How We Use Your Information

We collect and use information for legitimate, identified business purposes, including:

Order Fulfillment: Processing payments, preparing orders, coordinating delivery or pickup, and sending transaction confirmations.

Customer Service: Responding to questions, complaints, product concerns, refunds, and service requests.

Catering and Wholesale: Preparing quotations, discussing requirements, providing product information, and coordinating business opportunities.

Business Administration: Managing records, accounting, tax compliance, fraud prevention, and contractual obligations.

Website Operations: Maintaining website functionality, improving performance, troubleshooting problems, and safeguarding online transactions.

Business Improvement: Understanding customer preferences and evaluating our products, services, and customer experience.

Marketing and Promotions: Sending promotional communications where appropriate consent or another lawful authorization exists.

Legal Compliance: Meeting applicable legal obligations, responding to lawful requests, and protecting the legitimate rights of our business and customers.

We will not use personal information for a materially different purpose without providing appropriate notice and obtaining consent where required by law.

5. Consent and Your Choices

Grant's Gourmet seeks meaningful consent for collecting, using, or disclosing personal information when required by law.

Consent may be obtained through clear actions such as submitting an order, requesting a quotation, completing a form, or expressly opting in to marketing communications.

The form of consent depends on the sensitivity of the information, the intended purpose, and applicable legal requirements.

We will not require customers to agree to unnecessary uses of personal information as a condition of purchasing products or requesting services.

You may withdraw consent for optional activities, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide a requested service when the relevant information is necessary to fulfill that service.

6. TikTok, Instagram, Facebook, and Lead-Generation Forms

Grant's Gourmet may use lead forms and contact features offered by TikTok, Meta, or other digital platforms.

When you submit an inquiry, we may collect your name, email address, contact details, and information about the products or services you are requesting.

This information is used to:

Respond to your inquiry.
Prepare quotations or product information.
Discuss catering or wholesale opportunities.
Arrange appropriate follow-up communications.
Maintain reasonable records of business correspondence.

Submitting a catering, wholesale, or general inquiry does not automatically subscribe you to a promotional mailing list.

If we wish to send you ongoing promotional communications, we will rely on an appropriate lawful basis and obtain separate consent where required.

Social media platforms may independently collect additional information under their own privacy policies. Once Grant's Gourmet receives and controls information submitted to us, we handle that information under this policy.

7. Marketing, Email, and Electronic Communications

Grant's Gourmet may send information about:

New products and sauces.
Jamaican meal offerings.
Special promotions.
Farmers' markets and community events.
Catering opportunities.
Recipes, announcements, and seasonal offerings.

We comply with applicable Canadian anti-spam requirements, including CASL.

Where required, we obtain express consent before sending commercial electronic messages. In circumstances permitted by law, we may rely on a valid form of implied consent or an applicable exemption.

Commercial messages will include required sender identification and contact information and, where applicable, a functional unsubscribe mechanism.

You may unsubscribe at any time using the instructions in our messages or by contacting us directly.

We will process unsubscribe requests without delay and within applicable legal deadlines, including the 10-business-day limit under CASL.

Unsubscribing from promotional communications does not prevent us from sending necessary transaction, service, or order-related communications.

We maintain appropriate records of marketing consent and withdrawal where necessary.

8. Cookies, Analytics, and Online Advertising

Our websites may use cookies and similar technologies to support website functionality and improve visitor experience.

These technologies may include:

Essential Technologies: Necessary for security, shopping carts, website navigation, and transaction processing.

Functional Technologies: Used to remember certain preferences and settings.

Analytics Technologies: Used to understand website traffic, performance, and visitor interactions.

Marketing Technologies: Used, where enabled, to measure advertising effectiveness and support relevant promotional campaigns.

Depending on the services enabled, providers may include Wix, Square, Google, Meta, TikTok, and other relevant technology partners.

Non-essential tracking will be subject to applicable notice and consent requirements.

Where cookie-preference controls are provided, visitors may use them to manage available choices. Browser settings may also allow users to block or delete cookies.

Disabling certain technologies may affect website functionality.

Additional details are available in our separate Cookie Policy at:

www.grantsgourmet.com/cookie-policy

9. Payment Processing and Transaction Security

Grant's Gourmet uses third-party payment-processing services, including Square and other processors associated with our online selling platforms.

Payment-card information entered through those services is processed according to the payment provider's security practices and applicable requirements.

Grant's Gourmet does not ordinarily receive or store complete payment-card numbers processed through those checkout systems.

We may receive limited transaction information, including payment status, transaction identifiers, dates, amounts, and details required for accounting, refunds, and customer support.

Customers should use our authorized checkout systems rather than sending payment-card details through social media or email.

10. When We Share Personal Information

Grant's Gourmet does not sell or rent customer contact lists to unrelated businesses for their independent direct marketing.

We may disclose limited personal information to organizations that help us operate our business when reasonably necessary, properly disclosed, and legally permitted.

These organizations may include:

Website hosting and online-commerce providers.
Payment processors and financial service providers.
Delivery companies and shipping carriers.
Email and customer communication platforms.
Customer inquiry and lead-management providers.
Analytics and advertising platforms, where enabled and permitted.
Technology support, accounting, legal, and other professional service providers.
Government agencies, regulators, or law-enforcement authorities when disclosure is legally required or otherwise authorized.

We limit information-sharing to appropriate purposes.

Where providers process information on our behalf, we seek suitable privacy and security protections through the applicable contractual, platform, and operational arrangements.

Some third-party platforms independently determine aspects of their own data processing and are governed by their separate privacy policies.

If our business undergoes a proposed sale, merger, restructuring, or similar transaction, information may be disclosed or transferred where legally permitted and subject to applicable safeguards and obligations.

11. Storage and Processing Outside Canada

Grant's Gourmet operates in Canada. However, some technology providers and business partners may store, access, or process personal information in other jurisdictions, including the United States.

As a result, information may be subject to the laws of the jurisdiction in which it is processed, including lawful access by government authorities.

Where we use service providers to process personal information on our behalf, we take reasonable steps to assess and address the associated privacy and security risks.

We remain accountable for personal information under our control in accordance with applicable law.

12. Protecting Your Personal Information

We take reasonable administrative, technical, and physical measures appropriate to the sensitivity of the information we handle.

Such measures may include:

Restricting access to authorized personnel.
Using appropriate authentication and account-security controls.
Limiting unnecessary collection of personal information.
Selecting service providers with relevant security protections.
Protecting customer records against unauthorized access and disclosure.
Establishing procedures for managing privacy concerns and incidents.
Reviewing information-handling practices as business operations develop.

Although we work to protect customer information, no website, electronic transmission, or storage system can be guaranteed completely secure.

If a privacy or security incident occurs, we will investigate and take appropriate steps to contain, assess, and address the incident.

Where required by applicable law, we will notify affected individuals and relevant authorities within the legally required timeframe.

13. How Long We Retain Information

Grant's Gourmet retains personal information only as long as reasonably necessary for the identified purposes or as required or permitted by law.

Retention depends on the type of information involved.

Order and Transaction Records: Retained for applicable accounting, tax, legal, and business-record requirements.

Catering and Wholesale Inquiries: Retained while inquiries are active and for a reasonable period afterward to support legitimate follow-up, records, or legal obligations. Unconverted inquiries are reviewed for deletion when no longer needed, ordinarily within 24 months of the last substantive interaction.

Marketing Records: Retained while an applicable consent or other lawful basis remains valid. Necessary suppression and consent records may be retained to respect unsubscribe requests and demonstrate compliance.

Customer Service Records: Retained as reasonably required to resolve inquiries, respond to complaints, and manage related obligations.

Technical and Security Information: Retained according to operational needs, provider settings, security requirements, and applicable law.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

Retention by independently operated platforms may also be governed by their own policies and technical controls.

14. Your Privacy Rights

Subject to applicable law, you may request to:

Know whether we hold personal information about you.
Access personal information under our control.
Understand how that information has been used or disclosed.
Correct inaccurate or incomplete information.
Withdraw consent for optional uses.
Unsubscribe from marketing communications.
Request deletion of information where permitted by law.
Ask questions or challenge our privacy practices.

We may need to verify your identity before providing access to information or processing certain requests.

We will respond within applicable legal deadlines. Under PIPEDA, access requests are generally subject to a 30-calendar-day response period, with extensions permitted in specified circumstances.

Certain information may need to be retained or access may be restricted where permitted or required by law.

To submit a request, contact our Privacy Officer using the details at the end of this policy.

15. Children's Privacy

Our services are intended primarily for adults and customers authorized to make purchases or business inquiries.

We do not knowingly solicit personal information directly from children under the age of 13 without appropriate authorization.

Where information relating to minors is involved, we apply appropriate consent and protection requirements under applicable law.

If a parent or guardian believes a child has provided personal information to us improperly, they may contact our Privacy Officer to request a review and appropriate action.

We do not knowingly use children's personal information for behavioural advertising.

16. Customer Photos, Testimonials, and Public Events

Grant's Gourmet may participate in farmers' markets, community events, promotional activities, and other public-facing events.

Where identifiable customer photographs, videos, testimonials, or personal stories are collected for promotional purposes, we will provide appropriate notice and seek permission where required.

Customers may contact us if they have concerns about the use of identifiable personal information in our promotional materials.

We will consider such requests in accordance with applicable law and the circumstances of the original collection and publication.

17. Third-Party Websites and External Services

Our website and social media accounts may provide links to external websites, marketplaces, or services that we do not operate.

These third parties may have their own terms, privacy policies, and data-processing practices.

Grant's Gourmet encourages customers to review relevant third-party privacy information before submitting personal information.

We are responsible for our own handling of personal information and for our applicable obligations concerning service providers acting on our behalf. We do not control independent third-party websites.

18. Privacy Complaints and Concerns

We take privacy complaints seriously.

If you believe your personal information has been handled improperly, please contact our Privacy Officer and describe your concern.

We will review the matter, investigate as appropriate, and provide a response within applicable legal requirements.

If your concern remains unresolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

Information about the Office of the Privacy Commissioner of Canada is available at:

www.priv.gc.ca

19. Changes to This Privacy Policy

Grant's Gourmet may update this Privacy Policy to reflect changes in our business operations, services, technologies, or legal requirements.

Updated versions will be published on our website with a revised effective date.

Where changes materially affect how personal information is collected, used, or disclosed, we will provide additional notice or obtain consent where required.

We encourage customers to review this policy periodically.

20. Contact Our Privacy Officer

For questions, requests, complaints, or concerns about privacy or personal information, please contact:

Privacy Officer
Grant's Gourmet Inc.

PO Mail Box 51037
Milton RPO Milton Central
Milton, Ontario L9T 2P2
Canada

Email: grantsgourmet@gmail.com
Telephone: (416) 464-1007
Website: www.grantsgourmet.com

Please include "Privacy Request" in the subject line of privacy-related emails.

Your Trust Matters

At Grant's Gourmet, trust is part of everything we do.

From the food we prepare to the way we handle customer information, we believe that quality, integrity, and respect should guide our business.

We are committed to protecting your privacy, communicating transparently, and continually improving our practices as Grant's Gourmet grows.

Grant's Gourmet Inc.
Authentic Flavour, Simplified.